FAQ
General questions
What
is Lavky.com?
Lavky.com
is an online marketplace where you can purchase everything from Clothing &
Accessories to Pet Products and Vintage. Lavky.com marketplace has already
categorized everything making it very easy to find a particular item. Our sellers
are happy to answer all your questions.
Why
Lavky.com is different?
Lavky.com
is commission-free marketplace for sellers and buyers, so you can expect the
lowest prices on listed items.
All
items offered for sale on Lavky.com are covered by Lavky’s Customer
Satisfaction Warranty. We always ready to step forward and resolve any issues
that might arise including returns, replacements and
refunds.
We
work with verified Sellers only. All Sellers are certified by Lavky.com staff
to insure you safe and convenient shopping.
How to shop on Lavky.com
What
are the steps to make a purchase at Lavky.com?
Once
you decide to buy a product from a seller, all you need to do is to click on
“Add to Cart" button. A window will pop-up with the item you added if the item
had successfully been placed into your cart.
How
can I view what is in my “Cart”?
By
clicking the "Cart" button at the top right corner of the page you will be able to review what is in your Cart.
There are two options for you to choose from – “View Cart” and “Secure Checkout”.
If you click on “View Cart”, you will see the contents of your cart.
How
can I make sure that I have only the items I selected in “Cart contents”? Can I
update the quantity?
All
you need to do is to click on the “Cart” button at the upper right corner of
the page. Then select “View Cart”. Once there you can see all the items you
had chosen and in quantities you selected. The system allows you to update the
quantity and recalculate the total. Go directly to Checkout by clicking “Pay This Seller” or return to the site by clicking “Continue Shopping”.
What
if I need to place more items in “Cart contents”?
To
add more items to your cart, click on “Continue Shopping” from your cart page,
and you will be transferred to the Home Page to select more items of your
choice. You can always return to my “Cart” and review what you have already
selected.
What
happen when I decide to finish my purchase?
After
you have placed all the selected items in your cart and review the items, you can finish your purchase by clicking the “Pay This Seller” button. You then will be taken
to a "Secure Checkout" page where you can either sign in as an existing customer or enter your customer information. We have a very simple and secure checkout process and all you have to do is to enter your name, phone number, and email address. Your item will be shipped to the shipping address pointed on the PayPal payment page. Once all information is entered, all you have to do is to click yellow "Checkout with PayPal" button.
What
is the Return Policy at Lavky.com?
Each
Seller defines his own return policy. Just click on "Shipping and
Policies" on the product's page to see the policy.
Orders and Payments
What are the payments options?
Our buyers can pay with PayPal, or credit card, or debit card — all in their domestic currencies. All payments are made through our secure checkout process.
What
happens after I place an order?
Lavky.com
will send you a confirmation email. The title of the e-mail will include the
merchant name and your order number. Every time the order status will change another email notification will be sent to you with details.
What
information is included in the Confirmation email?
The
the subject of the confirmation email will specify the Seller’s Shop Name, Order
number, and the success of the transaction. The confirmation email will include
details about your purchase.
Where
and what details of my order I could review?
You
can review your order details under the “Orders” menu on the Lavky.com
site or in your order confirmation email. The emails will include the invoice for the order and the order number will be a link to the Order Information page. You can always find out more details on the Order Information page including the order shipping tracking number.
Shipping and Shipping Costs
How
will the Seller know where to ship my items?
Once
the “Billing and Shipping” page is completed, the information is saved for
Sellers records. Your order will be shipped to your Shipping address provided in your PayPal account.
What
are the shipping costs?
The
shipping costs will be calculated in Shopping Cart. Most of the items will be
shipped from overseas, and international shipping costs are usually a bit
higher than domestic ones.
What
if my Billing and Shipping addresses are different?
No
problem, shipping and billing address could be different. When you are placing
the order a question appears that asks “Are shipping and billing addresses the
same?” Be sure to indicate “Yes” or “No” on the “Billing Address” page.
Lavky.com default setting is that both addresses are the same, so the answer
“Yes” is highlighted. If you want to enter a different shipping address, change
the answer by clicking on the “No” radio button. Once you click “No” a new page
will be loaded for “Shipping address”. You will have an option to enter your
Shipping address and click “Continue” green button to confirm your input.
Contacting
the Seller
What
are the options for me to contact the Seller? You can contact the Seller
via “Contact Seller” form by clicking on Seller’s Shop name. Another option is
to contact the Seller directly from the information included in the
confirmation email where Seller’s email address will be specified.
What
information about my order can I find on the Lavky.com site?
After
the order is submitted, the information about the order could be viewed by
going to “My Account -Orders” option.
Can
I rate the transaction?
You
can rate the transaction by writing a review on the Seller’s page. You can also
review the product on Product’s Page at Lavky.com. Your feedback is vital for
us and will help to increase the platform security, to eliminate any gaps and
also to reward those who take a privilege to take care of your order. Please
give us your feedback after you received your item that you have purchased from
a seller. We count on your feedback to improve our services!